Shipping & Returns Policy

At ACP Iceland, we carefully prepare and ship all orders from Iceland to customers around the world.

Shipping Days

To help reduce the risk of parcels being held in customs or postal facilities over the weekend, we normally dispatch international orders on Mondays.

Orders received after our weekly processing deadline may be shipped the following Monday.

During public holidays, unusually busy periods, or circumstances outside our control, dispatch may occasionally be delayed.

Delivery Times

Estimated delivery times after dispatch are:

Airmail: approximately 5–15 working days

DHL Express: approximately 2–4 working days

Delivery times are estimates only and are not guaranteed. Weekends and public holidays are not included as working days.

Customs Delays

International shipments may be subject to customs clearance in the destination country.

Customs authorities may inspect or temporarily hold a shipment. In some cases, customs delays can take up to 35 days or longer, depending on the destination country and local customs procedures.

ACP Iceland cannot control customs processing times and is therefore not responsible for delays caused by customs authorities, postal services, courier companies, government agencies, strikes, severe weather, or other circumstances outside our control.

Customers should allow additional time for customs clearance before contacting us regarding a delayed shipment.

Customs Duties, Taxes & Import Fees

The customer is responsible for checking the import rules applicable in their country before placing an order.

Unless clearly stated otherwise at checkout, any customs duties, import taxes, VAT, handling charges, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer.

ACP Iceland is not responsible for additional charges imposed by customs or local authorities.

If a customer refuses to pay applicable customs charges and the parcel is returned to us, any return shipping fees or other costs charged to ACP Iceland may be deducted from the refund.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and correct delivery address.

ACP Iceland cannot be held responsible for delays, failed deliveries, additional shipping charges, or returned parcels resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address or because the customer did not collect or accept the parcel, the customer is responsible for any return and reshipping costs.

Returns

Customers may return eligible products to ACP Iceland.

Unless the return is due to an error made by ACP Iceland, all return shipping costs are the responsibility of the customer.

Returned products should be unused, unopened, undamaged, and in their original packaging unless otherwise agreed with us.

We recommend using a tracked shipping service when returning an order. ACP Iceland cannot be responsible for returned parcels that are lost in transit.

Refunds

Once returned items have arrived back at ACP Iceland and have been inspected, we will process a full refund for the returned products together with the original shipping cost, provided the return qualifies for a refund